
Shafiq Malik is the
“Country Head Operations” with over 21 years of in-depth experience of Operations in Express (Domestic & International), 3P Logistics, E Com Logistics (E2E Fulfillment), Gift Delivery ,Bulk Mailing, Fleet, Aviation, and Production. He carries a proven track record of delivering hallmark service quality standards of TCS.
He joined TCS Projects Operations in 1995. Further he was elevated to the position of
“Manager Network Operations”, where he contributed in raising the service levels by making Operations efficient and with responsibility of Fleet, Air & Ground Line haul & Management of TCS Network Operations. Following his successful stint in Network Operations, he was designated to raise the business of the biggest area of TCS Network i.e. Karachi as
“Senior Area Manager” , where he was taking care of Retail & Corporate Sales, Collections, Operations, Administration, HR, Customer Services, Fleet Operations, Vendors and Financial Management. After that he worked on country level position as
“Senior Manager Network Operations”. He was the youngest to reach the level of
“Country Head Operations - Express” in 2004 and also the first
“Head of BPR” in TCS.
In 2005, again he got another challenging task to start a new business division
“MMS – Mail Management Solutions” with P&L responsibility as
“Business Head”. He has the distinction to change the perception associated to this business in the market and establishment of the most advanced
“Digital Printing & Automated Stuffing facility” in Pakistan with latest equipment providing end to end solution for Businesses in Pakistan. This facility has the honor of printing the biggest ever volume in South East Asia.
In 2009, he was delegated as
“Regional Director – South” and
“Head of Network Operations” to take care of the Business in the Region (Karachi, Hyderabad, Sukkur & Quetta) and coordination of Country wide Operations of all entities. In 2011 he was elevated as
“Director Operations – Express” with additional responsibility as
“Regional Director – Central” (Lahore, Faisalabad, and Multan) based in Lahore, where he served till September 2014.
Shafiq is a graduate from Karachi University. He also holds several certifications in Supply Chain Management, Strategic Management, Quality Management, Business Excellence, Emotional Intelligence, Freight forwarding, Customer care and Sales. He is married & blessed with a son and daughter.
Shafiq is committed to fulfilling customer shipping needs backed by highly automated systems, assuring regulatory & quality compliance with advanced procedures & be globally admired for operational excellence and strengthening the Shared vision of “Delivering beyond Customer Expectations”.